Claire TillsAug 7, 20183 min readConclusions from the Maersk case studyMy last post was a case study of A.P. Møller-Maersk's communication is response to the NotPetya incident that took some of the company's...
Claire TillsSep 13, 20176 min readCrisis Communication and Incident Response pt. 2So, Equifax happened... this blog is not about that, even though it seems like it is. I wrote it before that news broke. Any resemblance...
Claire TillsSep 6, 20176 min readCrisis Communication and Incident Response pt. 1In previous posts, I examined the use of communication at the more granular level of technical attribution, now I'd like to zoom out a...
Claire TillsAug 29, 20175 min readMerging attributions: Using communication and technical attribution to drive narrativeIn a previous post, I presented a couple of cases in which communicative attribution (responsibility) and technical attribution...
Claire TillsAug 7, 20174 min readTangled Attribution: Same word, different meaningsAttribution is a linguistic overlap between crisis communication theory and information security. Both of these fields rely on...