Claire TillsAug 7, 20183 min readConclusions from the Maersk case studyMy last post was a case study of A.P. Møller-Maersk's communication is response to the NotPetya incident that took some of the company's...
Claire TillsSep 13, 20176 min readCrisis Communication and Incident Response pt. 2So, Equifax happened... this blog is not about that, even though it seems like it is. I wrote it before that news broke. Any resemblance...
Claire TillsSep 6, 20176 min readCrisis Communication and Incident Response pt. 1In previous posts, I examined the use of communication at the more granular level of technical attribution, now I'd like to zoom out a...